Walmart Beauty Box Support

Follow this link to fill out your beauty profile.

How do I fill out my beauty profile? 

To update your credit card informatin, first log in to your account on beautybox.walmart.com

Once there, you will see an "Edit Payment Method" button. Select the "Update by Email" button. 

An email will be delivered to you inbox from customercare@brandshare.us, please open it and click the confirm payment information button. 

Select the Change link and provide all of the new card information including your new billing address. 

Once done, the final step would be to select the "Update Card" button on the bottom of the screen. 

 If you do not see the email, check your spam and junk folders.

How do I update my credit card?

I would be happy to help explain how our shipping works. Once you are billed for your box, our team works hard to make sure your box has items for your profile and that it is up to shipping standards. Then, boxes are shipped to the subscribers in waves. There are some seasons where you could receive your box earlier, and others later depending on your beauty profile and the products we have available. If you signed up mid-season, your box will be shipped as part of a wave as well.

We will always do our best to include the season launch shipping window in the prebill notice before the season starts, as well as provide a shipping notification

The Walmart Beauty Box is currently available throughout all 50 of the United States. We do not ship to Puerto Rico or international Military bases at this time.

Tracking is available in your account on beautybox.walmart.com

How does shipping work?

Thanks for being in touch. We're glad you'd like to subscribe.

To start a new subscription, please head over to beautybox.walmart.comand log into your account if you haven't done so already. Next, click "Let's get started."   From  there, you'll be able to check out. You'll be charged $6.98 and any applicable taxes immediately for this season's box, which we'll begin processing right away. 
Once it ships, we'll send you a separate email.  After this season, you'll fall into our regular billing and shipping cycle,  and we'll always send you a reminder a few days before billing so you have time to update your information in advance. 
You are also encouraged to provide us with your Beauty Profile, so that we can send you a box with your preferences.  I hope this helps and we're so happy to have you as a subscriber again! If you have any questions please don't hesitate to be back in touch and we'd be happy to help.

How do I subscribe to the beauty box?

We are happy to help. Please note that if your cancellation took effect after the deadline on the prebill notice for this season, we are unable to cancel or change this season's box. For  this season, you will be responsible for the charge and receive a box.

Rest assured, since you have  canceled, this will be your final box and you will not be charged for any future boxes unless you resubscribe.

I cancelled my subscription, but still got charged

Please note that once an order is placed on beautybox.walmart.com, we are unable to make any changes to the order. This includes what is included in the order, the shipping address, billing information and more. Please also be aware, all sales on the website are final, we do not accept returns or refunds. 

To see the full policy, please read the programs Terms and Conditions

What is your purchasing policy?

Hi Customer first name

Thanks for being in touch, we are happy to help!

I see that your order is being processed and should be in your care soon. We will send you an email with tracking information once your box ships. You can also track your order in your account on beautybox.walmart.com


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